Frequently Asked Questions

General Shopping

Is it easy to buy online from TASC?

Yes! You will find the online ordering system safe, secure and easy to navigate. This website presents our entire range of bulb, seed and garden essentials products with current prices, lots of information, and other features. Browse our entire assortment by clicking on the menu above.

How do I register for an online account?

Visit the My Account page to enter your email address, create a password and click Register. If you feel you already have an existing account, go to the My Account page and enter your details there. You can always ask for a reminder password to be sent to your email address.

If you have any trouble logging in, registering or managing your account, please contact us at info@tascllc.com and a TASC team member will reach out to help you through the process during regular business hours.

What is the login for?

The login process is a security measure to insure that your details are kept safe. We suggest that when you place your first online order, you write down the login information and keep it in a safe place. You will need it to place online orders in the future.

The login function also makes it harder for our website to be corrupted by spam messages and others.

I lost my password. Help!

Simply go to the My Account page and enter your email. This is the email address you used when you first set up your account. Then click 'Forgot Your Password?' We will send a new password to the email address associated with your online account. We ask that you then edit your Account Details and update your password to something fresh and memorable.

In the event that you setup your account using an email that is no longer in service, simply contact us at info@tascllc.com and our TASC team will help update your account during regular business hours.

Can I find TASC products in stores?

Yes. Select assortments can be found in many retailers across Canada. To find a store near you, please visit our Store Locator page.

What do I do if I'm not satisfied with a product?

Your satisfaction is very important to us. If you are dissatisfied with any of our products or services, contact us at info@tascllc.com within 5 days so we can help resolve your concerns.

Please visit our Grow Guarantee and Refund Policy for additional information on our policies.

How do I unsubscribe from the email list?

To Subscribe: To subscribe to our email newsletter and discover new products, receive gardening tips and exclusive offers, enter your email address in the "Newsletter Signup" within the Footer.
To Unsubscribe: To unsubscribe from our email list, click on the Unsubscribe link located at the bottom of any of our e-mail promotions. Please allow five business days for your request to be processed.

How do I return a product?

If you are not completely satisfied with your purchase for any reason, please submit a claim. Under the Grow Guarantee, you must provide proof of purchase including the date of the purchase (e.g., a receipt or order confirmation), the UPC on the packaging, and a photo of the item(s). If purchased on our website, an order number may be used instead. Please see our Refund Policy for more details. For further questions, please reach out to info@tascllc.com.

Do you offer bulk ordering?

If you are interested in placing a bulk order (a bulk order must meet the minimum of 1 pallet per delivery address), please reach out to info@tascllc.com and we will be happy to learn more.

Are you in other countries?

TASC products can be found both online and in retail stores across Canada. Please visit our Store Locator to find a retailer near you. Additionally, TASC products can be found in select stores within the USA.

Offers

Do coupon codes have restrictions?

 We offer customers the option of joining our Newsletter email list where we regularly announce discounts and provide special offers. However, some restrictions apply. As stated in each promotional email, we only allow one coupon to be used per order, and it cannot be combined with other offers or discounts. Customers must enter the code at checkout to receive the offer, and it cannot be used retroactively. If you’d like to join the list, simply click the button in the below Footer that says “Newsletter Signup".

My coupon code isn't working, help!

Please note that we only allow one coupon to be used per order, and it cannot be combined with other offers or discounts. Customers must enter the code at checkout to receive the offer, and it cannot be used retroactively. If your coupon code is still not working properly, please email us at info@tascllc.com and we will be happy to look into it during regular business hours.

Product

Why aren't my seed grow kits germinating?

Patience and nurturing is key. Though most seeds take about 10 days to germinate, a handful can take significantly longer until they sprout or show any green. When in doubt, check that the space your plant is growing in gets full sun (direct sunlight for more than 6 hours a day), that the area isn't chilly for your seed type, and that the seeds are properly hydrated. If you have further concerns, email us at info@tascllc.com.

Are your products GMO?

No, none of our products are GMO, or genetically modified organisms.

Are your seeds treated?

Some of our seeds are coated with fungicidal treatment to protect them from pests and disease during the seeding and germination phases.

Do you sell heirloom or organic products?

Heirloom bulbs and seeds will be listed as "Heirloom"within the product features and main drop down menu at the top of our site. Organic varieties will be clearly labeled in the product, i.e. Organic Red Baron Onion, as well as the main drop down menu.

How should I store my unused Seeds?

Proper storage is keeping the seeds in a sealed plastic bag or container to prevent insects, and in a dark, cool and dry place to prevent premature germination and other forms of decay. Do NOT store seeds in the refrigerator! We generally do not recommend storage if at all possible; the best option is to order in the same season that you intend to plant. However if you end up with left over seeds, you should be able to store through to the following season with favourable results. For more information, please visit our Grow Guide, found here.

I received my bulbs, now what?

When you receive your shipment of bulbs or perennial roots, we recommend unpacking and planting the products as soon as possible. Bulbs and Perennial Roots are perishable, and as such should not spend extended time in storage if at all possible. If it is necessary to keep bulbs stored for any length of time prior to planting, we recommend that you keep them in a dark, cool and dry location. It is not necessary to refrigerate most bulbs (with the exception of Lilies and Peony roots) but exposure to moisture, heat and light should be limited. For more information, please visit our Grow Guide, found here.

What is my Hardiness Zone?

Before planting, it is important to know your hardiness zone to ensure success and avoid unwelcome setbacks in your garden. Enter your Canadian Postal Code in our Zone Finder to discover your hardiness zone.

How do I grow my bulbs, plants and seeds?

Each bulb, plant or seed has its own unique growing instructions. Please visit our Grow Guide, found here, to learn more.

Are your products sustainable?

Every action we take leaves a mark. It echoes through community, industry, the environment and for generations to come. We don't profess perfection, but we make every effort to be mindful of our impact on the world and strive for improvement whenever we can. Whether it's optimizing our supply chain to reduce our carbon footprint, using recycled and recyclable materials where possible, and proudly partnering with Sustainable Bulb Suppliers. Click here to learn more about our commitments.

How should I store my unused Bulbs?

Bulbs should be planted in the season purchased and TASC does not guarantee bulbs that are not planted in the season they were bought. For more information please see our Grow Guarantee. If you cannot plant your bulbs and perennials right away, store them in a cool, dry, dark location, like a basement. For more specific information related to exact bulbs you have, please refer to our Grow Guide, found here.

Shipping & Taxes

What taxes apply to the products?

Customers who are residents of Alberta, British Columbia, Saskatchewan, Manitoba, Quebec, and the Territories pay 5% GST. Customers from Newfoundland & Labrador, New Brunswick, Nova Scotia and P.E.I. pay 15% HST and customers from Ontario pay 13% HST.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover cards. Your card will be charged at the time of placing your order.

Return Policy

What is your return policy?

At TASC, quality is our promise. We're passionate about plants, and we want you to feel the same. That's why every bulb, bareroot, and starter plant comes with our no-risk Grow Guarantee.

Sometimes, however, various factors such as weather, garden conditions, storage and transit can unexpectedly affect product quality or supply. Other times, it can be a packaging error (yikes!). Either way, not to worry - we are here to help to set things right.

If you are not completely satisfied with your purchase for any reason, just email us at info@tascllc.com.

To help resolve any concerns you may have, we kindly ask for a couple things first:

?? Snap some photos of the products that aren't up to expectations. A picture is worth a thousand words and this helps us improve in the future.
?? Share your proof of purchase. This can be your order number, a copy of your packing slip, or a picture of the packaging.
Upon review, our TASC Customer Service Team will be in touch.

Any product that has been in the possession of the customer for more than 15 days will not be eligible for return due to the perishable nature of our product.

For more information about our Refund Policy, click here.

What if something is wrong with my order?

When you receive your order, please carefully check the contents. If anything seems wrong, missing, or out of place, contact us right away, and we will address the problem in a timely manner. Our packing and shipping system has several levels of review to ensure accuracy and expediency. In the event of simple human error, we will be happy to work towards a speedy and agreeable solution. Please email us at info@tascllc.com within 5 days of shipment receipt.

For more information about our Return Policy, click here.

Customer Service

How do I contact Customer Service?

If your inquiry is related to product, our Customer Service Team can be reached via email at info@tascllc.com.
If your inquiry is related to the Tulip Pick Farm, please reach out to TulipFarm@tascllc.com.
If you are interested in applying for an open position, please reach out to careers@tasclllc.com.

I have a question about the Tulip Pick Farm, who do I reach out to?

We are happy to hear from you, please reach out to us via email at TulipFarm@tascllc.com.